This page communicates the new features in Alida's July 2020 release.
Community and Surveys
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Net Promoter Score℠1 measures the loyalty between a brand and a consumer. Respondents respond on a scale from 0 to 10 and provide an open-ended response if they choose to elaborate.
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Incentives can be a powerful item in the recruitment and engagement toolbox. Using the Virtual Incentives integration available in the App Center, customers can link their Virtual Incentives accounts with Community. When they distribute activities, they can choose whether to reward activity participation with online gift codes or other digital rewards.
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Alida Mobile App
The new mobile app provides on-the-go visibility for key metrics and dashboards.
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To make signing in to member hubs easier than ever, members can now use their LinkedIn, Facebook, or Google sign-on credentials.
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Improve the open rate for activity invitations with the platform's new AI capabilities. Drawing on previous invitations' subject lines and open rates, the platform can now predict the open rate for an email based on a draft subject line.
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QR codes let customers distribute a survey in a way that's easier for participants to consume. Survey authors can download a QR code image for the survey, and then embed the image where they like (for example, on POS receipts, on a board at a conference, or in a magazine ad). Mobile users can simply point their phone at the QR code image to start the survey. This feature is available to customers who have upgraded to our advanced Surveys product.
1 Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.
Touchpoint
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You can now create different logic-based activity paths for participants based on their answers to previous questions.
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Show visitors a pop-up Touchpoint activity when they go to your website.