Fall '20 release notes

This page communicates the new features in Alida's October 2020 release. 

Community and Surveys

• MaxDiff question type

  Present participants with a series of attribute sets, and ask them to select their most and least preferred attributes from each set. The Community version of MaxDiff is easy and intuitive to author, with a robust experimental design that ensures the collected data is well balanced. It also provides a great experience on desktop and mobile responding, and in reporting. This feature is available to customers who have upgraded to our advanced Surveys product.

• Appointment Booking question type

  Community managers can now invite members to book one-on-one meetings with them. The new Appointment Booking question leverages the power of Calendly to create and manage appointments across different time zones, track participation, and integrate with Outlook and Google calendars.

• Allow single or multiple survey responses from a participant

  Allow participants to respond to the same survey once or multiple times. Allowing multiple responses can be useful for surveys where you expect participants to answer the same set of questions at regular intervals, and you are tracking changes in their responses over time.

• Sample management

  These improvements can help you avoid over-utilizing certain member segments and inundating members with too many invitations:

  • Community engagement rules define which recently invited or reserved members should not be invited to new activities.
  • Enhanced member filtering capabilities.
  • Mark members as Reserved when creating an invitation.

• AI for hub post moderation

  Using AI and Machine Learning text analysis, you can automate sentiment tagging for hub posts, and batch publish or reject submitted content based on sentiment.

• Text analysis enhancements

  Improvements in machine learning capabilities mean more accurate automatic tagging and analysis. Multiple tags are supported if Tag Categorization is used.

• Sensitive data export enhancements

  Power Users and Authors who do not have the Can access sensitive data permission can now create exports in Analyze; however, sensitive data is redacted and replaced with Sensitive.

• Mobile App enhancements

  The latest enhancements to the Alida Mobile App include:

  • Mobile push notifications.
  • Improvements to the login workflow.
  • [Coming soon] Displaying Monitor page stats on the dashboard (survey summary, median time to completion, survey path information).

Analytics

• Introducing Configurable Dashboards

  Configurable Dashboards allows you to visualize a digital community's composition. Any discoveries found can be shared back to increase transparency and visibility. Community customers can purchase Analytics, which includes Configurable Dashboards functionality, as an add-on.

Touchpoint 

• Respondent journey logic visualizations

  Preview the respondent journey in flow chart view, and check for logic errors as you build the activity.

• Customized social media previews

  A visually appealing preview with a meaningful title, image, and description is more eye-catching and clickable than a plain URL. Touchpoint now lets you customize and preview what the link will look like in Facebook, Twitter, LinkedIn, and WhatsApp.

• Distribute situationally triggered activities

  Generate HTML code that can be published as a tag on Google Tag Manager. This new distribution method lets you share activities on a website that are triggered by specific user actions (for example, clicking a button, visiting a certain page, or scrolling down a page).

TXM

• Rules engine

  The rule engine's TXM capabilities allow customers to create conditions from survey responses and act upon them using intelligible actions, such as sending a follow-up email or creating a Salesforce case.

• Integrate with Salesforce Case Management

  By integrating with Salesforce Case Management, case fields can be synced over allowing Salesforce case creation actions to be made.

• TXM dashboard

  The TXM dashboard provides a visual view of rules and actions triggered over a period of time on a filterable dashboard.

Mobile App 

Mobile App releases occur at a more frequent cadence. For more information, see the Mobile App release notes.