This page communicates the new features in Alida's January 2021 release.
Community and Surveys
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With Alida Video and the new Video Feedback question type, customers can ask participants to record and upload video responses. The corresponding Video Feedback Report includes all the features to easily analyze video responses, including automated transcription, sentiment analysis, word clouds, and more. Customers can also compile showreels of video highlights to share with stakeholders and members.
Alida Video is available to customers at an additional cost. For more information, please contact your Customer Success Manager.
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Mobile survey image enhancements
Participants can now zoom in and out on images in certain question types while responding to surveys.
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Quotas are now available in surveys. Users can use quotas to control the number of responses to a survey or to specific questions in a survey. Quotas can also help users achieve balanced proportions in their participant samples.
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Redesigned member hub newsletters
The New Member Hub Newsletters editing interface is intuitive and easy to use. Users can add posts, as well as text and image components, and then move the components up and down to place them in the desired order. Image size requirements are clear and consistent across all newsletters; there is no need to worry about inconsistent image sizes across different templates.
Analytics
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Configurable Dashboards (Survey Data)
Configurable Dashboards now allows the use of survey responses to create and design dashboards to share with stakeholders.
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View different data points together in a table and discover new insights that can help grow new ideas.
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Filter and combine data from multiple activities to create custom reports and dashboards.
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Analytics navigation updates
Access the Configurable Dashboard, Crosstab reports, and Datasets through Analytics in the global navigation menu.
Touchpoint
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Net Promoter Score℠ activity template
Bring Touchpoint's visual appeal and mobile-forward feel to your Net Promoter Score℠ (NPS®)1 activities. The new NPS® template includes all the scenes and respondent journey logic you need to quickly author an NPS® activity.
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This new question type lets participants provide an open-ended text response.
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This new question type asks participants to pick a number from a pre-set scale (1 to 5, 1 to 10, or 0 to 10).
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Customers can now distribute Touchpoint activities within their mobile apps. This distribution method requires the use of the Touchpoint mobile SDK, as well as technical guidance from Alida and developer expertise. For more information, please contact your Customer Success Manager.
CX
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Manage cases created from the rules engine and manually create new cases all within CX.
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Profile variables in the rules engine
Profile variables can now be used in the rules engine as a condition.
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The following new dashboards can be found in the Dashboards tab:
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An additional user role called Agent has been added in CX to manage cases and help follow up with customers.
Mobile App
Mobile App releases occur at a more frequent cadence. For more information, see the Mobile App release notes.