This page communicates the new features in Alida's April 2021 release.
Community and Surveys
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Conjoint analysis is an advanced survey-based statistical technique used in market research to determine how people value specific attributes (features, function, and benefits) in a product or service. With Alida's new Choice-Based Conjoint question type, survey authors can answer "What if" questions about which attributes consumers consider the most influential. The intuitive authoring interface and reporting solution allows everyone, from less experienced survey authors to veteran market researchers, to focus on their project without having to worry about the intricacies of experimental design and analysis.
This feature is available at an additional cost. For more information, please contact your Customer Success Manager.
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Survey responding now supports Arabic and Hebrew surveys. Question types, invitations, survey headers and footers, and sign-up pages that use Arabic and Hebrew as a locale will display with right-to-left alignment. Please note that this functionality is available in surveys and recruitment surveys; it is not available in power surveys or forums.
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Enhanced Enterprise controls
The latest enhancements to security and permissions across Community include:
- A new Created By column on the Activities page and Member Groups page, and in the survey statistics report, the forum statistics report, and exports.
- A new permission for Power Users and Authors, Can override community engagement rules. Existing users with the Power User or Author role will be automatically assigned this permission.
- A new permission for Power Users and Authors, Can schedule distributions. Existing users with the Power User role will be automatically assigned this permission.
- A new Analyst role.
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Mobile app enhancements
The latest enhancements to the Alida Mobile App include:
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Customers that want to provide their employees with more streamlined access to member hubs can configure SAML 2.0 single sign-on with their identity provider. OneLogin, and Azure AD are supported.
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App Center Integrations
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Microsoft Dynamics 365
A new App Center integration with Microsoft Dynamics 365 allows customers to sync their customer information to profile variables in Community.
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SAP SuccessFactors
A new App Center integration with SAP SuccessFactors allows customers to sync their employee's information to profile variables in Community.
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Marketo
A new App Center integration with Marketo allows customers to sync marketing lead information to profile variables in Community.
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Analytics
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Custom fields (Recodes and roll-ups)
Users can now add custom fields to datasets. These new custom fields are built by defining logic that buckets those respondents into new attributes who meet the defined criteria. The newly created custom fields are then appended to the dataset, and can be refreshed to pull the latest data, and used in Crosstab reports and Dashboards.
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Nested columns in Crosstab Reports
Nested columns provide the capability to divide one column into multiple columns so data can be analyzed with multiple dimensions in a single slice view.
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Time series profile variable dashboard
Tiles with a time series profile variable can be created to analyze trends in a community over a period of time.
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Enhanced Data Management Service
The data management service allows users to add up to ten profile variables to combine with survey data for analysis.
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Product Enhancements
The following products enhancements are available for crosstab reports:
Touchpoint
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New reporting and activity insights interface
The reports for Touchpoint activities are now more detailed than ever, offering overall analysis, response breakdowns, and insights broken out by distribution.
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Touchpoint Dashboard enhancements
The newly refreshed Dashboard displays detailed insights for activities that have collected data in the last 7 days. On the left, the Your Drafts area lets you quickly resume activity authoring.
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Changes to the Activity Builder, to make the authoring experience smoother and more intuitive, include but are not limited to:
- Editing text and images in the preview pane instead of on the right-hand side.
- An inline edit toolbar that appears while you are editing elements in the preview pane.
CX
- Integrations
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A new App Center integration with Salesforce Contacts allows customers to integrate with CX to create rules and trigger actions based on Salesforce customer data.
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A new App Center integration with Microsoft Dynamics 365 allows customers to sync their customer information to profile variables in Community.
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A new App Center integration with SAP SuccessFactors allows customers to sync their employee's information to profile variables in Community.
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A new App Center integration with Marketo allows customers to sync marketing lead information to profile variables in Community.
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The integration with Salesforce Contacts allows a new data source to be available in the rules engine. Similarly, integrations via profile variables for external data sources such as Microsoft Dynamics 365 CRM and Marketo allow additional data to be made available in the rules engine. This allows actions to be triggered based on the new fields, as well as the ability to pipe these fields into actions such as emails or Alida cases.
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The Slack integration enables the rules engine to post messages directly to selected Slack channels or users, allowing the right people to get timely notifications and take action.
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Product enhancements
The following product enhancements are made available:
- Adding images to email actions is now available in the rules engine.
- All profile variables can now be used in the rules engine as a condition and as a variable to be piped in actions.
Mobile App
Mobile App releases occur at a more frequent cadence. For more information, see the Mobile App release notes.