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Summer '21 release notes

Lisa Wong
Updated

This page communicates the new features in Alida's July 2021 release.

Community and Surveys 

  • New Alida apps UI and navigation

    Alida apps have gone through a complete UI refresh. For Community users, the most noticeable changes include:

    • The new Alida Apps page and App Drawer for navigating between all apps.
    • Workflows being split between the Community app (for community management and recruitment) and Surveys app (for activity creation and distribution).
    • The left-hand navigation menu becoming a horizontal toolbar.

  • Carry Forward Answers

    Show answers from a Single Choice or Multiple Choice question in a follow-up question. This functionality is equivalent to using masking scripts with power surveys, except that it is for surveys, does not require scripting, and uses an intuitive UI workflow.

  • Accessibility and survey responding enhancements

    Survey responding has a slightly different look and feel. Boxes now group together question and answer text with one box per question. Inside the boxes, a thin line separates question text from answer text. These changes make question and answer text more readable for screen readers.

  • Conjoint market simulator

    The conjoint market simulator leverages existing Choice-Based Conjoint data to simulate different product profiles, and lets you see how popular the product profile may be with consumers.

  • Multi-language tagging in text analysis

    Multi-language tagging leverages the power of natural language processing (NLP) and AI to automatically assign tags.

  • App Center Integrations

    The App Center offers over 100 integrations with the Alida platform that allow you to combine operational data from your organization's business applications with experience data in the Alida platform.

  • Event log

    The event log records changes and usage of Community. It helps you verify that your organization's information is secure and monitor for misuse.

Analytics 

1Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.

Touchpoint 

  • New Alida apps UI and navigation

    All Alida apps, including Touchpoint, are now accessible from a central place, the Alida Apps page. You can use the Alida Apps page or the App Drawer to navigate between apps for different tasks.

  • Touchpoint integration with CXM

    This exciting new integration lets you use Touchpoint activity data with the CXM Rule Engine to trigger follow-up actions for activity participants.

  • Track page

    The new Track page offers complete visibility into which activities are distributed on which sites, allowing you to determine if activity distributions on the same sites are in conflict with each other, resulting in underperforming participation rates for some activities. What's more, it's a single, easily accessible page that allows you to easily collaborate with other departments on activity distributions.

  • Multiple Choice Text Question

    This new question type allows participants to select one or more text responses.

CX

  • Integrations

    • HubSpot

      Create new members or update existing employees and their profile variables in Community by syncing employee data from HubSpot.

    • SAP S/4HANA

      Integrate SAP S/4HANA with Community to collect feedback and take action to measure, manage, and enhance customer experiences.

  • New data sources in the rules engine

    • Touchpoint data

      Close the feedback loop by taking customer feedback from Touchpoint to trigger actions and drive new business decisions.

    • SAP Sales Order data

      SAP Sales Order data and key customer fields can now be migrated from your SAP system to be used in the rules engine.

    • HubSpot CRM data

      The integration with HubSpot CRM allows a new data source to be available in the rules engine via profile variables. This allows actions to be triggered based on the new fields, as well as the ability to pipe these fields into actions such as emails or Alida cases.

  • Time Frame filters in the CX Dashboard

    The CX Dashboard now filters by time allowing you to see the Rule Summary Table from a specific time frame.

Mobile App 

Mobile App releases occur at a more frequent cadence. For more information, see the Mobile App release notes.

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