Monitor metrics from cases created by the rules engine and cases created manually using the Alida Cases dashboard.
- Create a rule
- To perform this task, you must be an Admin, Power User, or Author.
Note:
- The dashboard only contains data from enabled rules and manually created cases.
- The dashboard is available in English only.
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Find the results of the Alida Cases dashboard reflected.
Tiles Description Period Metrics Cases created and closed within the last 7 days are displayed. Status of Open Cases This tile displays a snapshot of all open cases sorted by their status at this time. Case Aging The tile displays a breakdown of cases by duration, measured from the Creation Date until today. Cases Overdue Displays a breakdown of overdue cases by duration, measured from the Due Date until today.