View the Salesforce cases dashboard to monitor metrics from Salesforce cases created by the rules engine.
- Create a rule
- To perform this task, you must be an Admin, Power User, or Author.
Note: The dashboard only contains data from enabled rules and is
available in English only.
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Find the results of the Salesforce Cases dashboard reflected.
Tiles Description Period Metrics Cases created and closed within the last 7 days are displayed. Status of Open Cases This tile displays a snapshot of all open cases sorted by their status at this time. Cases Aging The tile displays a breakdown of cases by duration, measured from the Creation Date until today.