Follow these steps to successfully populate a telephone profile variable on the Alida platform when performing a CSV upload and troubleshooting error messages.
Detailed Steps
- To view the Errors and Alerts file, click the bell icon to download the the complete report.
- In the Errors and Alerts file, check for error messages about the telephone profile variable.
- To ensure your system upload for telephone profile variables is successful, remove any unwanted characters—such as spaces, dashes, or parentheses—from the telephone numbers.
- Enter the phone numbers directly into a single line before uploading them. Refer to the example below for the correct format.
- Once all unwanted characters are removed from the telephone number and the format is correct, you can re-attempt a system upload.
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After successfully performing the system upload, check the member's profile to see the updated telephone profile variable is successfully reflected.
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