Learn more about what the Touchpoint workflow looks like from a high-level perspective.
1. Build the activity
- Blank activities can be used to engage participants on a wide variety of platforms, recruit new members for Community, or as quick polls in member hubs.
- Net Promoter Score℠1 activities let you quickly create a visually appealing NPS® activity that adheres to industry-standard calculations. The template already includes all the screen types and respondent journey logic you need.
2. Preview the activity
Test the activity before distributing it. For more information, see Preview an activity.
3. Distribute the activity
Share your activity and gather responses:
4. Monitor activity participation
Check the dashboard for the latest participation information, or the Overall Analysis view in Report.
5. Report on results
View response breakdowns and respondent information for an activity. For more information, see Report.
1 Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.