Recent updates to the latest version of Google Chrome block third-party cookies. Because of this change, access to Analytics dashboards may be prevented by the browser with a 401 Unauthorized Access error. Complete the following steps to open Chrome in Incognito mode and allow third-party cookies to resolve the issue.
Detailed steps
- Open Chrome and then open a new Incognito window (Ctrl+Shift+N).
- Sign in and open the Analytics app.
- Open a dashboard.
- Click Third-party cookie blocking on the right-hand side of the address bar.
- Click the Site not working? link.
- Click Allow cookies.
You may need to restart your device and then access the dashboard again.
If you continue to have issues, please reach out to the Technical Support team for further assistance.