Emails need to travel through different servers and rendering engines before recipients can view them. This can sometimes alter the HTML and/or how it is viewed.
You can edit the source code of their invitations or update the HTML to render correctly on a specific email client, but this may cause complications for other email clients. Alida email templates have been tested and are supported by most major email clients. We recommend leaving the email templates as they are and focusing on it rendering correctly in the top email clients.
Detailed Steps
The mail server
Each email server has their own method of retrieving the emails. A few of these methods can alter the HTML of the email.
Preprocessing
Before an email’s HTML can be handed over to a rendering engine, the email client needs to pass through a preprocessor. A preprocessor’s job is to remove anything that could be dangerous and introduce privacy concerns or anything that could cause the email to behave unexpectedly.
Rendering engines
Once the email client has received the email and has preprocessed it appropriately, it’s now ready to hand the HTML over to the rendering engine to be properly processed and shown to the user. It should be noted that web-based email clients, such as Hotmail and Gmail, will use the rendering engine of the user’s browser. For this reason, you should make sure that your email renders correctly in these web-based clients in (at least) Internet Explorer and Firefox.