If you are having trouble signing in, here are some steps you can try:
- Check that your supervisor or Customer Success Manager has used the correct email address to create your user account.
- Confirm whether the URL is correct with your Customer Success Manager. The URL should be related to your community or company name.
- Clear your browser cache.
- Open a new browser window in private or incognito mode and try signing in there.
- Try a different browser.
If you are still unable to sign in, please reach out to support@alida.com.