Collect feedback and take action on customer experiences based on case data from your IT Service Management platform.
An Alida IT Service Management Integration will automatically load cases from your IT Service Management platform into the Alida data lake, where they'll be available to the Rule Engine in CXM. This will enable you to take action, like request feedback, send a message, or create a case for followup.
To install, please contact your Alida Customer Success Representative or open any IT Service Management integration in App Center and click Learn More.
If you wish to integrate your IT Service Management platform with Alida in other ways, we'd love to hear it! Please inform your Alida Customer Success Representative, who will arrange a discussion with the Product Management team.