Collect feedback and take action on customer experiences based on case data from your Customer Service and Support platform.
An Alida Customer Service and Support Integration will automatically load cases from your Customer Support platform into the Alida data lake, where they'll be available to the Rule Engine in CXM. This will enable you to take action, like request feedback, send a message, or create a case for followup.
To install, please contact your Alida Customer Success Representative or open any Customer Service and Support integration in App Center and click Learn More.
If you wish to integrate your Customer Service and Support platform with Alida in other ways, we'd love to hear it! Please inform your Alida Customer Success Representative, who will arrange a discussion with the Product Management team.