Collect feedback and take action on customer experiences based on transaction data from your E-Commerce platform.
An Alida E-Commerce Integration will automatically load transactions from your E-Commerce platform into the Alida data lake, where they'll be available to the Rule Engine in CXM. This will enable you to take action, like request feedback, send a message, or create a case for followup.
To install, please contact your Alida Customer Success Representative or open any E-Commerce integration in App Center and click Learn More.
If you wish to integrate your E-Commerce platform with Alida in other ways, we'd love to hear it! Please inform your Alida Customer Success Representative, who will arrange a discussion with the Product Management team.