Connect with the Review Data app to monitor and discover insights from customer review sites.
Note: To purchase CX, please contact your Customer Success Manager.
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In the navigation bar, click
Product Settings > App
Center - App Directory.
-
Install
Alida Reviews using one of the following
options:
Option Description App Directory - Navigate to the Reviews section of the Integrations page.
- Click
Install under the
Alida Reviews application icon.
Review Data page - Navigate to the Reviews section of the Integrations page.
- Click the
Alida Reviews application icon.
The application redirects you to the Review Data details page.
- Click Install.
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In the
Finding Your API Information section, read the
information in the dialog and copy the following information from the
API page.
To find information, in the navigation bar click Product Settings > API.
Note: If a Client ID and Secret is not already created, click New Credential and enter in the fields for the credential.- Community API Key Name
- API Key
- Client ID
- Client Secret
- Click Proceed.
- In the pop-up, enter in the information from the API page and click Next.
-
Enter in a
SlackAlertURL and click
Next.
To retrieve the SlackAlertURL, click Learn More and follow the steps 1-3 in the Getting started with Incoming Webhooks section.
- After completing step 3, copy the Webhook URL found in the Webhook URLs for Your Workspace section.
- Paste the Webhook URL in the Webhook URL field.
- Click Finish.