Collect feedback and take action on customer experiences based on sales data from your ERP platform.
An Alida ERP Integration will automatically load sales orders from your ERP platform into the Alida data lake, where they'll be available to the Rule Engine in CXM. This will enable you to take action, like request feedback, send a message, or create a case for followup.
To install, please contact your Alida Customer Success Representative or open any ERP integration in App Center and click Learn More.
If you wish to integrate your ERP platform with Alida in other ways, we'd love to hear it! Please inform your Alida Customer Success Representative, who will arrange a discussion with the Product Management team.