Case Management Lisa Wong May 15, 2026 22:52 Updated Manage and create cases within CX without integrating with a third-party platform. Create an Alida Case action Create an Alida Case action in the rules engine and follow-up with customers within CX. Author a new case from the Case List Create an Alida case manually from the Cast List page without using a rule. Customize Alida Case Settings Create, enable, and customize case details and customer information fields in the case management system. Parent topic: Actions Related articles Actions Create an Alida Case action Rules engine Customize Alida Case Settings Author a new case from the Case List
