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Member hubs: FAQs

Lisa Wong
Updated

Refer to this topic for frequently asked questions about Member Hubs.

Why can't I sign in to the Member Hub?

Users may not be able to sign in to the Member Hub due to the following reasons:
  • They are using the wrong page to sign in:
    • Community Admin users are automatically granted Moderator privileges in the Member Hub. Admin users must sign in to Community, open the Hubs app, and select the member hub to access. An Admin user cannot use the hub welcome page to sign in to the hub even though the email/password combination is the same. For more information, see Create a hub moderator in Community.
    • Moderators and Collaborators created in the Member Hub cannot use Community to log in to the hub. Team members created in the hub must use the welcome page. For more information, see Create a collaborator or moderator.
  • Cookies are disabled:

    Member Hubs use third-party cookies. To avoid log in errors, ensure third-party cookies are enabled in your browser.

Can I use a Member Hub to create a quick poll?

You can use Touchpoint to add a quick poll to the member hub. For more information, see:

How do I arrange posts in the content stream?

You can arrange the order of the posts that appear in the content stream; however, you cannot select the number of posts that appear in each row.

As you add more posts to a collection, the hub will arrange them to fill the empty space in the content stream. For example, if you have six posts, the hub will arrange them into two rows of three posts each. If you have seven posts, the hub will arrange them into three rows as well: one row of three posts and two rows with two posts each.

Featuring a post will also affect how posts are arranged depending on the number of posts in the stream.

For more information, see:

Why is the name cut off in the activities widget?

The activity widget trims long activity names by design. To display the entire activity name, hover over it in the widget.

Which languages are supported in Hubs?

Member Hubs support the same languages as Community. For more information, see Supported languages.

Do hubs support single sign-on?

Yes. Hubs supports single sign-on for Azure AD and OneLogin. For more information, see Single Sign-on for member hubs.

If social sign-on is enabled for the member hub, they can also sign in using LinkedIn, Facebook, or Google credentials.

Note:
  • To use social sign-on, the email used for LinkedIn, Facebook, or Google must match the email used for the member hub.
  • Members can use their emails or social sign-on interchangeably.
  • Nonmembers who try to use social sign-on to access the member hub are prompted to click Join Now and complete the recruitment survey.

Can I share Community insights on a Member Hub?

Yes. You can share charts to start conversations with your community.

For more information, see Share survey data on the hub.

Can I use a hub to create newsletters?

Yes. The newsletter feature allows you create a digest of popular posts to keep members informed and engaged with your Community. Newsletter analytics let you track the number of members viewing your newsletter and which posts they are looking at.

Note: Member Hubs are private by default. If a member is not logged into the hub when viewing a newsletter, they will be redirected to the hub login page when they click an article.

For more information, see Newsletters.

Can I use one hub for all of my communities?

No. There is a one-to-one relationship between a Member Hub and Community. Members of one Community cannot log into the Member Hub for a Community they do not belong to.

What third-party content can be shared on a hub?

You can share links to articles on the internet, video, audio, and images. You can also use the hub to share documents, spreadsheets, and Power Point presentations.

For more information, see Posts.

Can I add a Twitter feed to the Member Hub?

Yes. Use the Call to Action feature to embed a Twitter widget or other third-party code snippet into your hub.

For more information, see:

Can members comment on a post?

Yes. Commenting is turned off by default. To enable comments, deselect the Disable comments and replies option in the Advanced Settings area of your Hub. Once disabled, it is disabled across the entire hub.

For more information, see:

Can moderators approve comments before they are live?

No. If contributions are enabled, comments are posted as members write them. However, when email notifications are enabled, the post's author will receive an email notification whenever a comment is posted. Otherwise, we recommend monitoring conversations happening in the Member Hub every few days. Once identified, inappropriate comments can be deleted from the thread.

For more information, see Notification settings in Member Hubs.

Can members share hub content on social media?

No. Member hubs are private by default.

How can members unsubscribe from a Community?

Members have three options for unsubscribing:

  • From the hub: In the collections menu, members can click More > Team > Leave Community. For more information, see Leave a community.
    Note: This option is available only to hub Owners, Moderators, and Collaborators. For more information, see Team roles
  • From an invitation email: When a member selects "unsubscribe" in an email communication, the member will be removed from Community and the Member Hub within 24 hours.
  • From a hub newsletter: When a member selects unsubscribe from a newsletter that was sent from the Member Hub, the member will no longer receive newsletters from the Hub.

Will Member Hubs affect the recruitment workflow?

No. The recruitment workflow will remain the same. New members will opt in to your Community through the hub.

How do Community permissions work with the hub?

Admin users will become moderators in a Member Hub. This gives them permission to configure the hub including overall design (add-ons, collections, newsletter templates) and hub settings. Moderators can publish content, manage hub content, and invite other users to the hub.

To allow a Community author to make changes to a hub, you can invite the user directly from the Member Hub.

For more information, see:

Can I use Google Analytics with my hub?

Yes. You can use the Custom HTML setting in a Call to Action to embed the analytics code into the hub. For more information, see Create a custom HTML embed.

What do I do if I don't want a hub?

Customers who don't want to run a hub can use the hub settings to create a static landing page for members and nonmembers. For detailed instructions, refer to the Knowledge Base article How do I set up a static landing page instead of a member hub? in the Alida Help Center.

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