You can track your support requests in Alida Help Center and apply advanced filtering to tickets, helping you quickly locate and manage tickets based on your search criteria.
To track your support requests
- Click your profile icon on the upper-right side of any help center page, then click Requests.
The page displays all requests that you have submitted with the following columns: Subject, ID, Created date, Updated date, and Status. - To filter your requests, select the Filter drop down, then select the filter and sub filter you want to apply. You can select multiple filters to further refine your search criteria.
Filters that you apply appear beneath the search field and can be cleared at any time by clicking Clear filters. - To search your requests, enter a search term in the Search Requests box.
- To see details about a request, click the request title.