When troubleshooting complex issues, it is often helpful to obtain additional information about the network requests that are generated in your browser while an issue occurs in the form of a HAR file. If you choose to share this data with Alida, you can use developer tools from the browser of your choice to record the issue occurring and save it as a HAR file.
Before recording your session, please keep the following in mind:
It is recommended to start collection of the file AFTER logging into the Alida platform to minimize the data being collected to the extent possible.
If you need to troubleshoot a login issue, please use a temporary user, if possible, or change the password for the user before transmitting the file to us.
Note that any personal information, identifiers or other sensitive data viewed during the recording will be transmitted to Alida so we recommend the file is sanitized to the extent possible prior to being shared.
Log out of the Alida System after you have got the HAR file.
Once you've sent the HAR file to Technical Support, delete it from your computer.
Please note that, if you choose to utilize any third-party developer tools to record or sanitize the HAR files or related data, Alida does not operate these tools and your use will be subject to the relevant third-party terms and conditions, privacy and cookie notices, etc.
Please find below the instructions to retrieve a HAR file in all major browsers:
Browser
Steps
Chrome
Open Google Chrome and go to the page where the issue is occurring.
Look for the Vertical ellipsis button ( ) and select More tools > Developer tools.
From the panel opened, select the Network tab.
Look for the Record button ( ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
Check the Preserve log checkbox.
Click the Clear button ( ) to clear out any existing logs from the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once you have reproduced the issue in Chrome, select the Export icon to save the file to your computer.
Firefox
Open Firefox and go to the page where you are experiencing trouble.
Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer Tools > Network.
Result: The Developer Network Tools opens as a docked panel at the side or bottom of Firefox.
Click the Network tab.
The recording autostarts when you start performing actions in the browser.
Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save All As HAR.
Internet Explorer
Open Internet Explorer and go to the page where the issue is occurring.
Press F12 on your keyboard (or click the Gear icon > F12 Developer Tools). The developer tools will appear at the bottom of your screen.
Click the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once done, click the Save button.
Give the trace a filename and click the Save button and save it as a .har file.
Microsoft Edge
Open Microsoft Edge and go to the page where the issue is occurring.
Press F12 on your keyboard (or click the Edge menu icon > More tools > Developer tools).
Click the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once done, click the Save button.
Right click on the list of network requests and then, click Save all as HAR with content to save the file to your computer.
Safari
Open Safari.
Select Safari > Preferences > Advanced.
Select the checkbox Show Develop menuin menu bar.
Close the Preferences menu.
Go to the page where the issue is occurring.
Select Develop > Show Web Inspector.
Click on the Network tab.
In the upper right-hand side of the Network tab, select the Preserve Log checkbox.
Note: If you do not see the Preserve Log checkbox, click Detach into separate window to see Web Inspector full screen.
Clear current logs by clicking the Trash icon in the upper right-hand corner of the Network tab.
Reproduce the issue.
Save the logs as a .har file by clicking the Export icon next to Preserve Log.
