Alida’s One Stop Shop Support provides you the avenue to submit requests directly to the Support team. Alida Support will triage your request to the appropriate teams in order to address your request most efficiently without having to determine which team will manage your request.
Why contact Support directly?
Because you will get a faster response! Our goal is to simplify and improve the customer experience when customers submit requests with Alida.
With ‘One-Stop-Shop’, you no longer need to worry about which Alida team you need to contact for your request - you will have peace of mind knowing that your request is being directed to the appropriate team as quickly as possible, eliminating any middle-man scenarios.
What requests can be submitted through Support?
Support Services requests:
- Member Services (Member Support/ Incentives)
- Technical Support
Professional Services requests:
- Project Success: Implementation, Technical, Integration and Research Services
- Continuous Success: Managed Services
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White Glove Service: Premier Engagement, Training & Enablement and Consulting
Security-related requests:
- Initiate Penetration Testing
- Issues/ Vulnerabilities from testing
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Other product security-related issues
How to submit a request?
Directly submit a request to Support from the Help Center on the top right corner beside your profile.
What communication will customers receive when their request is transferred to another team?
When your ticket is transferred, you will receive an automated response advising you which team your request has been transferred to. In the response you will be advised of the hours of operation and when you will receive a response from a team member.