Track Video Feedback usage – Alida Help Center

Each approved video recorded and uploaded by a participant counts towards your overall Video Feedback usage rate. Check your video capacity before distributing surveys that contain Video Feedback questions.

In the navigation bar, click Product Settings > Application Settings.
Scroll to the Video Feedback area to view your Video Usage numbers.
Responses are rounded up to the closest minute. Minutes are also charged as soon as the first second of the next minute accrues. This means that a 30-second recording is charged as one minute, and a 61-second recording is charged as 2 minutes.

If you do not have sufficient video capacity, you have several options:

To purchase more video capacity, please contact your Alida Customer Success Manager.
Use quotas to limit the number of participants who will answer a Video Feedback question.
Use sample size limits to control the overall sample size.

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