Ensure you are running this application with supported browser and system specifications.
Supported browsers
| Browser | Version | Notes |
|---|---|---|
| Microsoft Edge | Current major version | |
| Chrome | Current and previous major version |
For an optimal user experience, we recommend using Chrome with Member Hubs. |
| Safari | Current and previous major version |
The application only supports macOS versions of Safari. Power surveys are not supported in Safari. |
| Firefox | Current and previous major version |
Power surveys are not supported in Firefox. |
- Admin session expiry is 60 minutes.
- Admins are locked out of the system for 24 hours after five failed login attempts. To restore access immediately, the Admin can click the Forgot Password link to reset their password.
System requirements
| Screen resolution |
|
Tablet and mobile
We aim to support the widest range of devices possible for community members participating in activities. If you are having issues with a specific device or mobile operating system, please contact Technical Support.
Content Delivery Networks (CDNs)
This application does not work with external CDNs such as Cloudflare, Cloudfront, Akamai, Incapsula, and so on. This is because:
- This application does not currently support the alternative origin hostnames that an organization using a CDN would require.
- This application requires the public DNS for the organization to point directly to the Community servers to facilitate internal traffic flows and monitoring.
There are no workarounds to support CDNs currently.
Cookies
- Log in to the Alida platform.
- In the upper right corner,
click
.
- In the Alida Help Center, on the homepage, go to .