Generate text analysis results that allow you to identify the most important topics in the responses to a question, and the associated positive, negative, or neutral sentiment.
Sentiment analysis can be used with the following question types:
- Net Promoter Score℠(NPS®)1 (Follow-up Responses)
- Short Answer
- Long Answer
- Zip / Postal Code
- Phone Number
-
In the top right corner of an open end question tile, click the
options menu and select
Tile Settings.
The current status of the text analysis
processing is displayed in the tile. When the Analysis Completed value is 100%, you can
view the results of the text analysis in the tile. The results are displayed in a
Table crosstab, with the topics identified in the responses
showing the counts and percentages for all sentiments. You can choose to display the
results for only Positive, Negative, or Neutral responses. You can also drill down into
any of the crosstab cells in the Table view to view the text of the associated responses
for the selected topic and banner(s), or switch between Table and
Word Cloud views. For more information on interpreting the
results, see Interpreting sentiment analysis results.
1 Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.