Purge active members

Purging members is an important part of maintaining community health. For example, you may want to purge members who are not participating in activities as identified through the community profile metrics.

Create a filter condition to search for active members

You can only purge members with a status of Active and only 1000 active members can be purged at once on the Members page.

You must be an Admin user to perform this task.

Note: Purged members are removed from the Member Hub when the community data is synched at 10PM EST.

Purging a member from the Community does not remove any posts or comments a member may have contributed to the hub. To overwrite a member's personal information from the hub, request to have the Sensitive Data feature enabled. For more information, see Sensitive data.

1. Click the App Drawer and select Members.
   
2. Click Filters.
   
3. Create a filter to identify the members to purge:
   1. In the Member Status drop-down list, ensure that the Active status is selected.
   2. Add any required criteria to narrow down the members to include in the filter results.
      Tip: Click Refresh next to the Total Eligible Recipients label to count the number of members that meet your filter criteria.

      

   3. Click Apply & Exit.

      The members that meet the filter criteria are listed on the Members page.

      Tip:

      • Click Email, Date Joined, Community, or Status to sort the list in ascending or descending order.
      • Use the Show # per page menu, to show 10, 25, 50 or 100 members on one page.
      • Use the paging controls at the bottom of the list to navigate to a different page.
      Note: Unknown appears in the Name column when the system variable does not contain a value. For more information, see FAQ: First and last name system variables for upgraded customers.
4. Select the checkbox in the column header to purge all members that match your query, or select the checkboxes beside the members you want to purge, and click Purge.
   
5. In the Purge Members dialog, click OK.
6. Optional: To save your filter criteria as a new member group:
   1. Click Save As Member Group.
   2. In the New Member Group dialog, enter the Member Group Name and click Create.

Purge members using system upload

If you are purging more than 30 members at a time, or members from different groups, this is a faster and easier method.

1. Prepare the CSV file.

   In the CSV file, include columns for Email, Community, and memberstatus, and set memberstatus to Purged.

   
2. Click the App Drawer and select Member Groups.
   
3. On the Member Groups toolbar, click System Upload.
4. Click Choose File, select a CSV file to import, and click Open.
   The CSV file name appears.
5. Click Upload.

Note: If the CSV upload fails despite the file being error-free, try renaming the file before attempting the upload again. This prevents potential caching issues resulting from any previous failed attempts.

Related information

• Community metrics
• Participation rate calculator