Browse videos by topic, or click "View all videos" for a particular product to access guided playlists and additional learning resources.
Analytics
Ensure that you always have access to the most up-to-date information about your community and to monitor key performance indicators in real-time.
Community
Uncover actionable data using a relationship-based approach that progressively profiles the customer at every interaction, producing richer customer insights.
Hubs
Share insights and exclusive content to engage your customers with an easy-to-use Community website.
- Introduction to Member Hubs
- Setting Up Your Member Hub
- Creating and Managing Posts
- Newsletters
- Collections
Surveys
Collect insights from your broader customer audience and external markets. Build a survey, distribute it, and analyze results using an intuitive and visual interface
- Introduction to Surveys
- Creating & Editing Surveys
- Understanding Question Types
- Using Themes & Templates
- Distribution & Invitations
- Monitoring and Reminders
- Using Quotas
- Survey Actions
- Survey Logic
- Piping, Masking and Carry Forward Answers
- Video Feedback Questions
Touchpoint
Collect feedback, engage individuals, and connect with existing and potential customers through various online platforms
Video Discussions
Collect qualitative data about the behavior, attitudes, and perceptions of your Community members by hosting video discussions.
View all Video Discussions videos
"How To" Series
- How To Monitor Community Size and Export Unsubscribe Reasons (Community)
- How To Use Random Distribution (Surveys)
- How To Add Questions and Profile Variables to a Report (Surveys)
- How To Import & Format a CSV (Community)
- How To Automatically Invite New Eligible Recipients (Surveys)