When participants try to access a survey using a shared link, they may encounter a "Something went wrong" error screen.
This occurs when you share a temporary session link instead of the correct invitation link. When a participant clicks an invitation link and starts a survey, the URL in their browser's address bar automatically changes to include a unique /rsp/ session ID to track their specific answers. Because this session link is tied to that participant's browser instance and cookies, the system rejects it when anyone else tries to open it, resulting in the error.
Detailed Steps
- Advise survey participants and colleagues to only use the original Custom Link or Invitation Link.
- Provide the original Custom Link or Invitation Link if someone encounters the error.
- Advise survey participants and colleagues to avoid copying the URL that appears in their browser's address bar once the survey has loaded.