These are some common reasons for why a data or survey export might fail.
| Problem | Description | Workaround |
|---|---|---|
| File size | If you export a large amount of data or a very large survey, the system may run out of memory, and the export will fail. | Break the file into several smaller files, and then export the smaller files. |
| Multi-byte characters in SPSS |
If you export data to SPSS and the data uses multi-byte characters such as Chinese, Korean, or Japanese characters, the export fails with the following error: Export Failed or Was Stopped Unable to create SPSS Field: <field name>. In order to export to SPSS, you must change the corresponding question name in the survey to something else. Otherwise, use the CSV file format.
Note: This issue occurs if you try to export to SPSS version 14
or lower. These SPSS versions do not support multi-byte characters.
|
Do one of the following:
|
| Recode for a single choice question does not display expected counts in reports |
By default, a recode is set to Single Choice. A Single Choice recode allocates participants to each row based on the order in which they qualify. A participant can only be assigned to one row, even if they qualify for multiple rows. For example, you create a Single Choice recode with the following options and conditions:
When a participant is female and from the United States, she technically qualifies for both Options 1 and 2. However, since the Single Choice recode qualifies her for one option, she is assigned to Option 1, as this is the first row in the recode. A survey report based on this recode will only display a value for Option 1 for this participant. She is not counted under Option 2. If you are filtering based on this recode and the criteria is set to Option 2 the participant would qualify, though the data exported would only contain an answer for Option 1. |
Do the following:
For more information, see Create a recode. |