View video discussion recordings and transcripts

You can view recordings of video discussions and the associated transcript. You can create clips of important moments from either the video or the transcript.

You must be an Admin, or a Power User, Author, or Video Discussions User with the Can schedule Video interviews and manage projects permission to complete this task.

Note:

• Recordings and transcripts can take 30 to 60 minutes to process after the interview is complete.
• Transcripts from discussions in English with up to eight participants, including moderators and observers, are automatically broken out by speaker.

1. Select Insights > Recordings.
2. Select the video discussion to view from the Interviews list in the left-hand menu.
3. Click Play to start the video.
   The transcript highlights the words as they are spoken in the video.
4. Optional: To make the transcript text follow along while the recording is playing, enable the Auto-Scroll toggle at the bottom of the transcript.
   Note: Editing the transcript disables auto-scrolling. Manually re-enable the toggle to continue auto-scrolling.
5. To edit the transcript:
   1. Click Edit to the right of the text.
   2. Make adjustments to the transcript text.
   3. Click Save.
6. Optional: To edit the position of discussion guide questions in the transcript:
   1. In the transcript, locate the discussion guide question.
      Questions that were not answered or checked off during the interview can be found at the bottom of the transcript.
   2. Reorder sections or questions by clicking and dragging the drag button beside the item and moving it to the new location.
      

      Note: Discussion guide questions can only be adjusted in transcripts that are broken out by speaker.
7. To manually create a clip from the video:
   1. Click Start Clip in the video player, and when the video reaches the end of the section to capture, click End Clip.
   2. In the Create a Clip dialog box enter the name for the clip in Clip Name.
   3. Select existing tags to add, or enter a new tag and select Add new tag "[tag name]".
   4. Click Save.
   The clip will take a few moments to render and will then be available in the Clips section.
8. To manually create a clip from the transcript:
   1. Select the text in the transcript that you want to include in the clip.
   2. Click Create Clip.
   3. In the Create a Clip dialog box enter the name for the clip in Clip Name.
   4. Select existing tags to add, or enter a new tag and select Add new tag "[tag name]".
   5. Click Save.
   The clip will take a few moments to render and will then be available in the Clips section.
9. Optional: To edit the sentiment tagged to a clip:
   1. Click the clip to open it.
   2. In the Sentiment dropdown menu, select a sentiment.
      The sentiment is saved automatically.