CX was designed for brands that don't just care about listening to the voice of their customer but want to action these insights across their business to close the feedback loop.
With CX, brands can take in customer feedback, perform automatic actions using a configurable rules engine, create and manage cases and have complete visibility into key customer experience metrics such as NPS®1. CX empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy.
1 Net Promoter, NPS, and the NPS-related
emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are
service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.