Create a text analysis from Open End questions

Use responses from Open End and other/specify text to identify themes and gain insight into sentiments.

Note:

• Admins can perform this task. To perform this task as a Power User or an Author, you must have the Can access sensitive data permission.
• Text Analysis will only include responses from participants who complete the entire survey.
• After creating a survey, wait at least 30 seconds before you create a text analysis.
• Text Analysis works best if you have fewer than 4,000 responses. If you want to analyze more than 4,000 responses, we recommend upgrading to Analytics and using Text Analytics Dashboards. For more information, please contact your Customer Success Manager.

1. Click the App Drawer and select Activities, and then open a survey that contains Open End responses.
   
   
2. On the activity toolbar, click Report.
3. Optional: Click Standard Reporting.
4. Click Standard Report.
5. Click Text Analysis.
   Note: The Text Analysis option is disabled when the survey does not contain Open End questions.
   The New Text Analysis page appears.
6. In the Name field, type a name for your report.
7. From the Text data list, select a text question.

   Example

   For Choice questions with other/specify text responses, the Question name is indicated with brackets surrounding it followed by the Answer name. In this example, Choice with Other is the Question name and Other/Specify is the Answer name.

   
8. From the Language list, select the language of the text data.
   Note: The Language list only appears when the activity has multiple languages.
9. Click Create.
   The responses collected from the survey appear in the Responses tab.