If you have a "How do I..." question on your mind, you're not alone! Each month, Alida's Tech Support team answers hundreds of such questions.
There's always something to discover no matter how long you've used Alida's products. Check out the latest batch of the most frequently asked questions. Chances are you might learn something new!
October 2024
In this new release, we cover some of the most common reasons why customers contacted Alida
Technical support during the month of September. By sharing them with you, we hope to help you side-step similar issues. For more immediate help, contact support or access the Help Center directly from Alida.
Piping
During the month of October. Multiple queries on the usage of piping were submitted to the Alida Support Team. You may utilize a pipe, which is a variable text, in both your survey questions and responses. You can utilize the pipe from the previous question's responses, the date question's answer, and the multiple-choice answer.
- Pipe answers from a previous question - You can pipe answers from a previous question into the question or answer text of a follow-up question.
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Pipe answer from a Date question - When you pipe an answer from a Date question into a follow-up question, participants see the date in the format yyyy-mm-dd.
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Pipe answers from a Multiple Choice question - When you pipe an answer from a Multiple Choice question into a follow-up question, participants see a list of the options that they selected.
Kindly click on the links to learn more about piping and the supported question types for piping.
Filter Reports – Respondent Variables.
Another question that was posed to the support team was reporting, particularly the kind of devices that were used to complete the survey. Using our respondent variables filter in the report, some of our customers can create a report in which they can filter the participants who responded using their laptop or mobile device. To do this, you may follow the steps below!
- Open the survey -> Reports
- Inside the reports tab, click on Filter
- After clicking on Filter, create the condition that you need for your report. For example, you want to filter the participants who have used mobile devices by applying the below condition.
- Click the “count” button to see the total count of people who used their mobile devices.
- Save/Apply the filter.
After saving the created filter, you can now view all the participants who have answered using their mobile devices when you export the report!
For more information about respondent variables, please visit our web help article by clicking here
Excluding Specific Survey Responses from a Standard Report.
Most of our customers are testing out their survey before they send it out to their respondents and sometimes those test responses become visible on the report along with the live responses. As a result of this, those test responses need to be deleted or removed from the report. Unfortunately, deleting a survey response is not available through the Alida platform and the reason for this is to maintain the integrity of the data collected.
But don’t worry, as we have an available solution that will help you to exclude those responses by flagging it with the use of a profile variable.
For more detailed instructions on how to exclude survey responses, please feel free to visit our article here.
Disabling Hub Notifications.
As for our Member hubs, we have received multiple inquiries from our customers that they do not want to receive a notification from their email whenever a member comments on their post. This can be disabled by going to the notification settings and unchecking the box “I want to receive notifications from activities on my posts and comments”. By doing this, you should no longer receive notifications when other members comment on your post.
For more information regarding hub notification settings, please visit our web help article here.
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