Top Tech Support How-Tos

If you have a "How do I..." question on your mind, you're not alone! Each month, Alida's Tech Support team answers hundreds of such questions.

There's always something to discover no matter how long you've used Alida's products. Check out the latest batch of the most frequently asked questions. Chances are you might learn something new!

May 2025

In this new release, we cover some of the most common reasons why customers contacted Alida
Technical support during the month of May. By sharing them with you, we hope to help you side-step similar issues. For more immediate help, contact support or access the Help Center directly from Alida. 

Generating of Live Activity Link

In the month of May, the Technical Support team has received multiple questions on how live activity links can be generated for surveys. 

Please note that activity links gathers the data anonymously. Members and nonmembers alike can complete the survey through a live activity link multiple times. In reporting, each response received through an activity link is stored as a response from a new anonymous nonmember. Additionally, there is no way to connect an activity link response to a member unless you append an identity variable to the activity link. 

For the complete steps on how to generate live activity link, please see below:

1. Open a survey and click the Distribute tab.
2. On the left menu, click Links.
3. Click a link in the Name column.
4. If the survey link is not already open, click Generate Live Link.
5. Copy and paste the link.
   a. In the Live Link area, click the link to select it.
   b. Copy the link by doing any of the following:
   -  Right-click and select Copy.
   - If you are on a PC, press Ctrl+C.
   - If you are on a Mac, press Command+C.
   c. Place your cursor where you want to paste the link (for example, in an email or on a website).
   d. Paste the link by doing any of the following:
   - Right-click and select Paste.
   - If you are on a PC, press Ctrl+V.
   - If you are on a Mac, press Command+V.
6. Optional: Generate a QR code.

For more information regarding the generating an activity link, please click here. 

How to Export Comments and Replies on Hubs

When it comes to hubs, most of the inquiries that the Technical Support team receives is how to export the comments and replies that members share on Member Hub posts.
On this month's article, we would like to let you know that you can export comments and replies for an individual post, or all comments and replies displayed in the Comments tab, to a CSV file.

Please see the below steps:

1. Click Content > Manage Content.
2. Click the Comments tab.
3. To export comments and replies for an individual post, click Export Comments at the top right of the post.
4. To export comments and replies for all posts, click Export Comments next to the Filters button.

For more information, please click here. 

Changing of Survey and Member Hub  Footer Links

Another question that the team received this past month is how to  change the links on the footer of surveys and Member Hubs. The footer can be edited by adding links and uploading files. For example, you can add a link to a technical support contact or upload your organization's privacy policy document. 

Below are the complete steps how to change the survey footer links:

1. Open the Community app and click Community > Member Experience at the top of the page.
2. Click Community Setup.
3. Choose a Community to edit its portal and forum footer.
4. Optional: On the Footer tab, create a footer link.
   1. In the Link Name field, enter the link text.
   2. Select an option from the Link to list.
      
      
5. Optional: Upload a file.
   1. In the Link Name field, enter the link text.
   2. From the Link to list, select File.
   3. Click Browse, select a file, and click Open. (The maximum file size is 20 MB.)
6. Optional: To add more footer links or upload more files, click Add Footer Link, and then repeat steps 4 or 5.
   You can have a maximum of 5 links or files. Each link has a maximum of 30 characters.
7. Optional: To delete a link or file, click Remove Link.
   
8. In the Edit Copyright field, enter your copyright text.
   The copyright text appears on portal, forum, and unsubscribe pages. The maximum number of characters for copyright text is 200.
9. Click Save.
   Result: A preview of your footer's appearance appears in the Footer Preview area.

For more information about survey footer links, please click here.