Top Tech Support How-Tos

If you have a "How do I..." question on your mind, you're not alone! Each month, Alida's Tech Support team answers hundreds of such questions.

There's always something to discover no matter how long you've used Alida's products. Check out the latest batch of the most frequently asked questions. Chances are you might learn something new!

March 2025

In this new release, we cover some of the most common reasons why customers contacted Alida
Technical support during the month of March. By sharing them with you, we hope to help you side-step similar issues. For more immediate help, contact support or access the Help Center directly from Alida. 

Watermarking

In March, we received questions from customers asking how to put a watermark on their images. Currently, the watermark features we have on Alida platform only applies to media files not on images and this can be done by creating a media player element which is only available on Modern Surveys.

Watermarking videos can help deter leaks, but you should also take your survey distribution methods into consideration. If your survey contains a sensitive video, do not distribute it through anonymous activity links. Distributing the survey through email invitations lets you control the group of viewers from the start and makes it easier to trace leaks.

Marking Existing Profile Variables as Sensitive Data

For the month of March, another inquiry that the support team has received is marking existing profile variables as "Sensitive Data" which can be achieved by editing the profile variable. Please be informed that tagging the profile variable as sensitive data is only available for the following profile variable types:

• Text
• Date
• Number
• Identity

Below are the steps on how you can mark your profile variable as a sensitive data.

1. Open the Community app and click Community > Profile Variables at the top of the page.
   
   
2. Click a Profile Variable.
   
3. Select Treat this profile variable as sensitive data.
4. When you are finished, click Save.
   

For more information about editing the profile variable, please click here. 

 

Survey Logic

In March, one of the most frequently asked questions we received was how to apply logic to surveys.

With survey logic, you can control the flow by skipping or displaying questions, setting endpoints, and creating branches in your survey. It operates by using conditions you set to either show or hide specific questions, or groups of questions or trigger an "End Survey" action.
To learn more about survey logic and its other uses, please refer to our web help articles below:

Survey logic

Add questions to a survey logic action

 

Purging Members

Purging members is an important part of maintaining community health. For example, you may want to purge members who are not participating in activities as identified through the community profile metric. You can proceed in purging members regardless of their status being active or nonmember. Please note that before purging, the purge settings should be configured and this can be coordinated with your respective account representative.

Adding PDF to surveys.

At this time, the Surveys app doesn't include a direct asset manager for uploading documents like PDFs for activity participants. For a step-by-step guide on how you can still share a link to these resources, please refer to our web help documentation.