View the email delivery report

View which recipients received, opened, and clicked an email.

1. Click Content > Newsletters.
   
2. Click the Newsletters tab.
3. Click the newsletter subject to view the report.
   Note: A newsletter must have been delivered to generate data for the report.

   The following statistics are displayed:

   • Delivered: The number of recipients who received the email.
   • Opened: The number of recipients who opened the email.
     Note: Opened will always display as zero. For more information, see Open rate tracking.
   • Clicked: The number of recipients who clicked a link in the email.
   • Bounced: The number of emails that could not be delivered.
     Note: Possible reasons for an email bouncing are:

     • The inbox was full
     • A bad address syntax
     • The domain is unknown
     • The user is unknown
     • An unspecified ISP server error
     • The account is inactive
     • A temporary domain failure
     • The ISP is blocked
   • Rejected: The number of emails that were rejected by the email server.
   • Marked Spam: The number of recipients who marked the email as spam.
   • Unsubscribed: The number of recipients who unsubscribed from receiving further emails.
4. Optional: Click Email, Received, Opened or Clicked to sort the columns in ascending or descending order.
5. Optional: Click Download Data to export the report as a CSV file.
6. Optional: Click View newsletter to see the newsletter that was delivered.
7. Optional: Click Clone to duplicate the newsletter.
8. Click Close to close the report.
   

Parent topic: Member hub analytics