Create a Stop Points report

This report provides in-depth statistics about the incomplete results, which occur when members begin but do not finish the survey.

Stop points indicate the last step a participant completed in the survey, and each stop point is listed in this report. The report also displays the number of members who stopped after completing each point.

Report definitions:

• S#: The S stands for Stop Point and indicates the last step a participant completed in the survey. The number indicates the placement of the report object in the Question tree. For example, S3 indicates that the stop point occurred at the third object in the survey.
• Not Started (reached first page): This is always the first row of the Questions column. It is a count of participants who did not start the survey because they were unable to get to the survey, or they reached the first page but did not click the Next button.
• All other rows in the Questions column are labeled using the name of the survey object.

1. In Power Survey Authoring, click the Reports tab.
2. From the New report list, select Stop Points and then click Create.
3. In the New Study Report, type a name for the report and then click OK.
   This name appears in the list of reports on the Reports tab.
4. From the Data Set list, select one of the following:
   • Live: The result of the real responses to the survey.
   • Test: The result of testing your survey.
5. From the Viewing Format list, select one of the following:
   • On Screen: Displays the results on the screen.
   • PDF: Exports the report to a .pdf file that you can download and view with Adobe Acrobat.
     Note: PDF format does not support reports with multibyte characters such as Chinese and Japanese. For best results, select Excel.
   • Excel: Exports the report to an .xls file that you can download and view with Microsoft Excel.
   • Image: Exports the report to a .tif file that you can download and view with any image viewing software.
6. Optional: To filter the survey responses that are included in the report, click Edit Filter.
7. Optional: Set up a schedule for automatically sending the report at regular intervals.
   Note: To send out reports automatically, you must select a viewing format other than On Screen.
   1. Select the Recurrence check box.
      The Recurrence section opens.
   2. In the Recipients field, type each email address that you want to send the report to.
      • To place the email addresses on separate lines, press Enter after you type each one.
   3. Select the start date.
      1. To open the calendar, click the Start Date field.
      2. Click the < and > keys to navigate the months, and << and >> keys to change the year.
      3. Click the desired date.
   4. In the Interval section, set up how often the reports are sent.
8. To save the changes, do one of the following:
   • To apply the changes and keep the report open, click Apply.
   • To save the changes and close the report, click OK.

Note: If you republish your survey after making a workflow change, the Stop Points report resets. All participants with a response status of Incomplete before you republished will now display in the Stop Points report as Not Started (reached first page).

Parent topic: Study reports