Integrate Salesforce Case Management with CX to trigger a case creation action in
Salesforce when conditions are met.
- You have purchased CX.
- You must have login
credentials for your organization's Salesforce account.
-
In the navigation bar, click
.
-
Install
Salesforce Case Management using one of the
following options:
| Option |
Description |
| App Directory |
- Navigate to the
Case Management section of the
Integrations page.
- Click
Install in the
App Directory, under the
Salesforce application icon.
|
|
Salesforce Case Management
page |
- Navigate to the
Case Management section of the
Integrations page.
- Click the
Salesforce application icon.
The application redirects you to the
Salesforce details page.
- Click
Install.
|
-
If this is your first time installing something from the
App Directory, review the terms and
conditions, select
I accept the terms and conditions, and click
OK.
-
In the
Install App dialog, click
Install.
Note: Disable the pop-up blocker on your web browser. The pop-up
blocker prevents subsequent installation windows from loading.
-
When prompted, provide your Salesforce login credentials.
Note: You can use the same Salesforce login credentials for up to 5
communities. If you try to use the same Salesforce login credentials in a sixth
community, the integration between Salesforce and the first community will
break.
-
When prompted, click
Allow Access.
The Salesforce Case Management integration begins
installing. When it is complete, the application displays a notification
message that says Salesforce Case Management was installed successfully and
redirects you to the
Installed Integrations page in the
App Center. Salesforce Case Management now
appears on the
Installed Integrations page.
-
Determine and customize
Salesforce case fields used by the rules engine.
