Access the member hub

Community admins are required to access through the Hubs app. All other users are required to authenticate using the hub welcome page.

Parent topic: Member Hubs

Sign in to the hub as a Community admin

Community admins are automatically granted moderator privileges in the Member Hub. Power Users must have Can access sensitive data enabled to access the Member Hub. For more information, see User roles.

1. Click the App Drawer and select Hubs.
   
   You are redirected to the Hubs page.
2. Select the hub you want to access.

Related information

• Change your Member Hub password

Sign in to the hub as a hub user

Hub users can edit the hub properties as well as create and moderate content. Hub users are not required to have a Community account to manage a hub.

Note:

• You can use a hub to invite a Community author to join a team in a hub; however, their Community and Member Hub accounts are not linked.
• Community records any email address, new or old, that was associated with an admin account at any point in time. Therefore, old admin email addresses cannot be reused for member hub user accounts.

1. Enter the hub Organization page URL in your browser and click Sign in.
   Signing in through the Organization page is recommended. If you bookmark a hub, you will be redirected to Organization page when you sign in.
2. In the Email field, type the email address you use to sign in to the hub.
   The system authenticates your email address and directs you to the Organization page.
3. In the Password field, type your hub password.
   The Organization page displays the hubs you have access to.
4. Select the hub you want to access.

Related information

• Team roles
• Change your Member Hub password

Sign in to the hub as a member

Community members use the welcome page to sign in to the Member Hub.

1. In your web browser, navigate to the hub URL.
2. On the Sign In modal, select a sign in option:
   • Email
   • Google
   • Facebook
3. Follow the prompts on screen to enter your login credentials.
4. Click Sign In.
   You are signed in and brought to the home screen of the member hub.
5. Optional: To trigger a password reset email:
   1. On the Sign In screen, click Having trouble logging in?
   2. In the Email field, enter your email address associated with the hub.
   3. Click Continue.
   An email is sent to your address with instructions on how to reset your password.

Related information

• Add a custom message to the welcome page
• Add a logo to the hub sign in page

Ending your session

The Member Hub does not automatically end a user session due to inactivity. To ensure your session has ended, sign out of the hub or clear the cache in your browser.