Virtual Incentives

Learn more about Alida's integration with Virtual Incentives.

Why use Virtual Incentives?

The Virtual Incentives integration provides an opportunity for communities to deliver incentives immediately upon activity completion and to customize incentives rewards. Here are just some of the advantages of the Virtual Incentives program:

• Community rewards can be branded to match the community logo and choice of messaging.
• The Virtual Incentives GiftCard PASS allows you to select up to 9 e-gift card options for recipients to choose from.

  If you want to choose one gift card instead of offering members a choice, this is also possible.

• The member experience is streamlined. There is no account creation for standard GiftCard Pass rewards and minimal personal identifiable information (PII) is collected.

Who owns this integration?

The Alida x Virtual Incentives integration is owned by Alida.

Virtual Incentives member experience

With the Virtual Incentives integration, you can set up surveys to automatically reward members upon completion. When members complete a survey successfully, they receive a reward notification email from the Virtual Reward Center. This email is branded to match the community and includes the community logo and any messaging you want. The member chooses from the list of available gift card options, and their gift card is issued immediately.

To see how streamlined the prize claim process is, watch this video.

Can you offer a different reward type per community?

Yes, each community can have a different Virtual Incentives program or SKU set up to deliver rewards. This can be different reward types entirely, or the same rewards in a different currency.

Privacy and security

Virtual Incentives maintains administrative, technical and physical safeguards designed to protect against unauthorized disclosure, use, alteration or destruction of any personal information that Alida gives them. They use the industry standard for Internet security—Secure Socket Layer ( SSL) technology—to help protect the information Alida provides.

For more information, refer to the Virtual Incentives Privacy Policy.

What information is passed on to Virtual Incentives? What information are members asked to provide?

Alida only passes the necessary data required for reward fulfillment to Virtual Incentives:

• Member ID
• Email
• First/Last Name
• Applicable activity and reward amount

Members who chose specific prepaid credit card rewards (for example, Virtual Visas) will be asked to create an account in Virtual Incentives, which requires more personal information. This is a requirement from the card issuer (for example, Visa) to use the reward.

Getting a Virtual Incentives account

You must have a Virtual Incentives account to use this integration. There are two ways of setting up an account: through Virtual Incentives directly or through Alida. Review the information in this section to choose the option that's right for you.

	Option 1: Contracting directly through Virtual Incentives	Option 2: Contracting through Alida
Description	You set up and fund your account directly through Virtual Incentives, and you manage the vendor relationship yourself.	You set up and fund your Virtual Incentives account through Alida. You skip vendor procurement and onboarding. Instead, you manage incentives through Alida's self-serve integration with Virtual Incentives.
Vendor relationship	With Virtual Incentives	With Alida
Pricing structure	No subscription fees for customers referred from Alida Small percentage charged for each gift card awarded (amount determined by the Virtual Incentives pricing structure)	One-time fee for initial program setup One-time service fee for the initial funding of the account Service fee for each request to top up funds
Regions	More supported regions No limitations. You get the full extent of what Virtual Incentives supports.	Alida is restricted to incentives management in specific pre-approved regions.
Reward types	More reward offerings No limitations. You get the full extent of what Virtual Incentives supports. Refer to the Virtual Incentives reward and payment catalog for more information.	Gift Cards, GiftCard Pass, Virtual Visa/ MC available by region No cash-like reward options available (Paypal, Venmo, etc.)
Reward distribution timelines	Immediately	Immediately (after lead time is reached) Note: A 4-week lead time is required before the first incentive rewards can be distributed, and before Alida can access top-up funds.
Contact	To set up an account, please email [e-mail].	To set up an account, please submit a ticket to Member Services ([e-mail]) or One-Stop Shop Support ([e-mail]). You will be asked to fill out a Virtual Incentives Onboarding Form. You will also be required to submit a community logo (maximum size 150px x 500px).

The Virtual Incentives workflow

Once you have your Virtual Incentives account set up, this is how it to integrate it with the Alida platform.

Step 1: Install the Virtual Incentives integration from the App Center.

During the installation process, you will be prompted to enter the program and SKU IDs for each applicable community. For more information, see Integrate Virtual Incentives.

Step 2: Assign rewards for eligible activities.

After the integration installs successfully, whenever you are creating an invitation for an eligible activity, you will see a Rewards tab on the right-hand side. The following activity types are eligible for rewards:

• Surveys
  • You must select the Single response survey type. Assigning rewards for multiple response surveys is not supported. This restriction prevents participants from receiving multiple rewards by responding to the same survey multiple times.
  • You must create the survey from scratch. It cannot be based on an Activity Library template.
• Power surveys

Additionally, the invitation must be:

• An email invitation or hub invitation.
• Intended for a community that has a Virtual Incentives program associated with it.

Use this tab to specify the reward invitation recipients will receive upon completing the activity. For more information, see Assign rewards for activity completion.

Step 3: Members complete the incentivized activity.

After completing the activity, members receive an email notification from Virtual Incentives. They must click the link in the email to claim their reward. The reward will be of the type configured for the community, and in the amount configured for the invitation

Step 4: Monitor the payouts for incentivized activities.

View statistics for all incentivized activities, and export the data for analysis outside of the application. For more information, see Activity rewards statistics.