Drilling into NPS® score visualizations

For visualizations that show NPS® Score data, you can click on a region or data point to drill down into the visualization.

Drilling down enables you to view the details for a data point. In table visualizations, data points that you can drill down into display a dotted underscore when you hover over them. When you drill into a visualization, an overlay window appears displaying the data behind the data point. The overlay window also displays any filters applied.

The following visualization types support drilling into NPS®¹ data:

1. Click the score value in a visualization that shows a NPS score.
2. Select an option from Explore menu:
   • Show All <NPS Score value>
   • Show <NPS Score> Details
   

   The Show All option displays a table listing the drill down results. A maximum number of 500 rows is displayed.

   

   The Show Details option displays a visualization of the drill down results and a table listing the results.

   

¹ Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.