How can I avoid the Community footer email link opening a blank tab?

In the setup options for your Community, you have the option to add your organizations Support Email Address in the footer of your community's member hub. This footer link renders as a mailto link, which launches the default email client on the member's computer when it is clicked. Users that do not have a default email client are redirected to a new blank tab in their web browser, and do not have a way to email support. You can use a survey, and a URL link to it in the footer, to ensure that all users can access the support email address and contact support for your organization.

Detailed Steps

Create a new survey with a single question

1. Open the Surveys app.

2. Click New Project.

3. In the Activities section, under Surveys, click Create.

4. Enter a Name for the survey and choose the Locale, if necessary.

5. Click Create.

6. In the Access Settings dialog, specify which users can access the survey and click Apply Access Settings.

7. In the Survey Builder, add a Text & Image page element to the survey.

8. In the Table of Contents, click the Text & Image element.
9. In Instruction text add a message to users and your support contact email. 
   

Generate a live link for the survey

1. Click the Distribute tab.

2. In the navigation menu, click Links.

3. Click New Link.

4. In the Create New Link dialog box, enter a name for the link, select a community from the Assign to a Community drop-down list, if applicable, and click Create.

5. Click Generate Live Link.

6. Click Generate.

7. Copy the new Live Link URL.

Add the survey link to the community footer 

1. Open the Community app.
2. Select Community > Member Experience.
3. Click Community Setup.
4. Click Add Footer Link.
5. Enter the text to display to users in Link Name and paste the live link URL into the URL text box.
   
6. Click Save.