In Monitor, discrepancies in Completed and Stop counts occur when participants proceed forward in a survey, and then go backward and drop off while viewing a previous question. For these participants, the Survey Path section of the report will show that the Stop point occurred before one or more Completed points.
Example
A participant answers question 10 in a survey, then goes back to question 9 and, while viewing question 9, stops taking the survey. In Monitor, the Survey Path section shows that the participant answered question 10 even though the stop point occurred at question 9.
More Information
Read this WebHelp article to learn more about Survey participation.
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