Why am I unable to access my community even though I have credentials?

Users are managed under Settings > Manage Users. In this section, a list of users that have been created is displayed. The column labelled Enabled dictates whether or not this user is able to access the community or not.

Details

If the Enabled checkbox is deselected:

• The user will not be able to access the community.
• If the checkbox is deselected while the user is active in the community, they will be automatically logged out.
• Forgot Password resets will not deliver to the email address associated with the account.

If the Enabled checkbox is selected:

• The user will have access to the community, provided they know their credentials.
• Forgot Password will deliver the reset email to the users email address.

More information

Read this WebHelp article to learn more about Administrative tasks.