Why is the participation data from my power survey missing in my member participation data export?

This applies only to new customers who use a power survey that redirects to a recruitment survey to recruit new members.

When participants start and finish the power survey, they are still considered non-members. They do not become active community members until they complete the recruitment survey, and double opt-in. Participation data can be missing because the member participation data export only shows active member data by default. Participants who do not complete the recruitment survey process remain as non-members and are not included.

You can see participation data for non-members by including non-members in your member participation data export.

Detailed Steps

1. In the Community app, click Community > Metrics.
2. Click Export Member Participation Data.

Result: The Export Member Participation Data dialog appears.

3. Enter in a Start Date and End Date.
4. Click Include NonMembers.
5. Click Export.
6. Follow your browser’s prompts to download and open the exported CSV file.

Result: Your CSV now contains participation data for both members and non-members.

More Information

Please click the WebHelp links below for more information:

• Export member participation data
• Build a recruitment survey